Return Policy
At Albuquerque Silent Disco, we want you to be completely satisfied with your purchase. If you’re not 100% happy, we’re here to help!
Returns
To initiate a return, please contact us at [email protected] with your order number and reason for return.
We will provide return instructions and a return shipping address.
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Refunds
We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected] with photos and details.
Non-Returnable Items
We’re here to help!
Email us at [email protected] or call (505)620-2941 for any questions about returns or refunds.
Returns
- You may request a return within 14 days of receiving your order.
- Items must be unused, in original condition, and in original packaging to qualify for a return.
- Custom branded items are non-returnable unless they arrive damaged or defective.
To initiate a return, please contact us at [email protected] with your order number and reason for return.
We will provide return instructions and a return shipping address.
Customers are responsible for return shipping costs, unless the item is defective or incorrect.
Refunds
- Once your return is received and inspected, we will notify you by email.
- Approved refunds will be processed within 5–7 business days and applied to your original method of payment.
- Shipping fees are non-refundable, unless the return is due to our error.
We only replace items if they are defective or damaged. If you need an exchange, contact us at [email protected] with photos and details.
Non-Returnable Items
- Custom branded headphones or equipment
- Gift cards
- Items marked as final sale
We’re here to help!
Email us at [email protected] or call (505)620-2941 for any questions about returns or refunds.
Shipping Policy
At Albuquerque Silent Disco, we’re committed to getting your products to you quickly, safely, and reliably. Please review our shipping details below:
Carriers & Services
We ship orders through USPS, UPS, and FedEx, offering standard and express shipping options. You’ll be able to select your preferred method at checkout.
Handling Time
Orders are typically processed within 1–4 business days.
Orders placed before 2 PM MST are processed the same day.
Orders placed after 2 PM MST will be processed the next business day.
Delivery Restrictions
Once your order ships, you’ll receive an email with your tracking number so you can monitor your delivery status in real-time.
Questions About Shipping?
If you have any questions or special shipping requests, please contact us at [email protected] or call (505) 620-2941. We’re happy to help!
Carriers & Services
We ship orders through USPS, UPS, and FedEx, offering standard and express shipping options. You’ll be able to select your preferred method at checkout.
Handling Time
Orders are typically processed within 1–4 business days.
Orders placed before 2 PM MST are processed the same day.
Orders placed after 2 PM MST will be processed the next business day.
Delivery Restrictions
- We do not deliver to P.O. Boxes or APO/FPO military addresses.
- We currently only ship within the United States.
- Shipping times vary depending on location and carrier selection at checkout.
Once your order ships, you’ll receive an email with your tracking number so you can monitor your delivery status in real-time.
Questions About Shipping?
If you have any questions or special shipping requests, please contact us at [email protected] or call (505) 620-2941. We’re happy to help!
